Cases

Taitotalo encourages educational institutions for online customer service

Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence. …

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Bilia: The role of chat is growing in today's car sales

Bilia Oy Ab is a prestigious Finnish Volvo car dealership founded in 1990 and operating under Volvo Car Finland. Bilia sells cars, spare parts, and merchandise, and offers repair services in three differen locations in the Helsinki area. The headquarters of the company is located in Kaivoksela, Vantaa, and the other two locations are Olari, Espoo, …

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Smileeltä chat-palvelu nettisivuille.

Technopolis: Business space leasing online

Technopolis Oyj is an Oulu-based, stock-listed company, that is specialized in offering office space in business parks around Finland. The Technopolis business idea is based on creating an exceptional customer experience that is built up by flexibility, wide service offering, and the Technopolis community that welcomes all new Technopolis customers. Tecnopolis aims at offering their customers …

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chat tehostaa asiakaspalvelua verkossa - lue referenssicase

Stemma: Customer service in online furniture sales

Henri Kumpulainen, the CEO of Stemma Oy, a Finnish furniture retail chain, describes his company as follows: “Stemma is a fully Finnish furniture retail chain founded and owned by the retailers. Stemma was founded 42 years ago in 1974. Today, each Stemma store is an independent business with a different owner, but the center of the chain …

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Pörhö: Car sales enter the digital era

Pörhön Autoliike, a prestigious Finnish car dealership originally from Tornio, Lapland, turned 60 years recently. Pörhö has 13 offices with showrooms in nine different locations in Eastern and Northern Finland. The headquarters is in  Oulu. Pörhö sells new Audi, Volkswagen, Nissan, Kia, Skoda, Seat, Opel, Mazda, Peugeot and Mitsubishi cars, as well as used cars …

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