Online retail

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Stemma: Customer service in online furniture sales

Henri Kumpulainen, the CEO of Stemma Oy, a Finnish furniture retail chain, describes his company as follows: ‚ÄúStemma is a fully Finnish furniture retail chain founded and owned by the retailers. Stemma was founded 42 years ago in 1974. Today, each Stemma store is an independent business with a different owner, but the center of the chain

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