Vaihtoautomaa, which has been involved in automotive industry changes since the beginning of the 2000s, is utilizing the chat platform in their daily operations. A company with a turnover of around 30 million euros focuses on the sale of used cars comprehensively from the first meeting to the purchase. In addition to their other duties, […]
Number of car leads doubled despite of fewer website visitors Now if ever it’s worth being in the chat to serve customers! The chat volumes of Smilee’s largest customers in the car trade industry increased by an average of +67% in the second half of 2022 compared to the first half of 2022. Some of our
Hello car dealer! Buyers are now on chat. Read More »
Traditional brick-and-mortar car dealerships have been relatively quiet for the past few years – and it’s not just the pandemic. At the same time, the Finnish Automotive Information Center reports record figures for car sales in 2020. Especially used cars are breaking sales records. What is this all about? Sales teams are making records in
Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence.
Taitotalo encourages educational institutions for online customer service Read More »
Kuopio is the eight largest city in Finland with approximately 120 000 inhabitants. The city, as well as the port of Kuopio, is located by Lake Kallavesi. For tourists, one of the main attractions in Kuopio is the Puijo Tower, while students are drawn to the city by the University of Eastern Finland located in
Kuopio: Online customer service at Kuopio.fi Read More »
Bilia Oy Ab is a prestigious Finnish Volvo car dealership founded in 1990 and operating under Volvo Car Finland. Bilia sells cars, spare parts, and merchandise, and offers repair services in three differen locations in the Helsinki area. The headquarters of the company is located in Kaivoksela, Vantaa, and the other two locations are Olari, Espoo,
Bilia: The role of chat is growing in today's car sales Read More »
Henri Kumpulainen, the CEO of Stemma Oy, a Finnish furniture retail chain, describes his company as follows: “Stemma is a fully Finnish furniture retail chain founded and owned by the retailers. Stemma was founded 42 years ago in 1974. Today, each Stemma store is an independent business with a different owner, but the center of the chain
Stemma: Customer service in online furniture sales Read More »
Pörhön Autoliike, a prestigious Finnish car dealership originally from Tornio, Lapland, turned 60 years recently. Pörhö has 13 offices with showrooms in nine different locations in Eastern and Northern Finland. The headquarters is in Oulu. Pörhö sells new Audi, Volkswagen, Nissan, Kia, Skoda, Seat, Opel, Mazda, Peugeot and Mitsubishi cars, as well as used cars
Pörhö: Car sales enter the digital era Read More »
Smilee is focusing on fast international growth in car business. Business Finland has selected Smilee in its Young Innovative Company (YIC) programme. The programme offers funding aimed at accelerating the global growth of the most ambitious, rapidly growing startups in Finland. The maximum YIC funding is €1.25 million and it is granted in three phases,
It has been studied that the productivity of work is better when working at home than at the office, even though it might be easy to think the opposite. One could imagine that the temptations at home would disturb working but this is actually not the case. When it comes to remote work, one can
Remote Work – Freedom and Responsibility Read More »
