Henri Kumpulainen, the CEO of Stemma Oy, a Finnish furniture retail chain, describes his company as follows: “Stemma is a fully Finnish furniture retail chain founded and owned by the retailers. Stemma was founded 42 years ago in 1974. Today, each Stemma store is an independent business with a different owner, but the center of the chain […]
Stemma: Customer service in online furniture sales Read More »
Pörhön Autoliike, a prestigious Finnish car dealership originally from Tornio, Lapland, turned 60 years recently. Pörhö has 13 offices with showrooms in nine different locations in Eastern and Northern Finland. The headquarters is in Oulu. Pörhö sells new Audi, Volkswagen, Nissan, Kia, Skoda, Seat, Opel, Mazda, Peugeot and Mitsubishi cars, as well as used cars
Pörhö: Car sales enter the digital era Read More »
Smilee is focusing on fast international growth in car business. Business Finland has selected Smilee in its Young Innovative Company (YIC) programme. The programme offers funding aimed at accelerating the global growth of the most ambitious, rapidly growing startups in Finland. The maximum YIC funding is €1.25 million and it is granted in three phases,
It has been studied that the productivity of work is better when working at home than at the office, even though it might be easy to think the opposite. One could imagine that the temptations at home would disturb working but this is actually not the case. When it comes to remote work, one can
Remote Work – Freedom and Responsibility Read More »
Whether you choose a chat software, a hybrid model, or a turnkey service, it’s very likely that with the right strategic input, your company benefits from chat deployment. Here are eight tips to help you successfully launch a chat service on your website. Nowadays a chat window appears on multiple websites, and chat has become
Eight Tips for Successful Chat Deployment Read More »
Buying has changed. It’s no longer limited to physical encounters, but it spreads across all online interfaces between seller and customer. One could say that e-commerce is not anymore a small curiosity alongside brick and mortar stores but an essential part of business in almost every industry. Nowadays, it’s not a choice whether you want
Chat Service in E-Commerce Read More »
Do you already have a chat tool on your website? Great! So now can reach your customers where they already are – online. However, if you are not satisfied with the amount of incoming chats, there are several ways you can encourage your customers to start a conversation with you. Here are eight ways to
How to Get More Chats on Your Website Read More »
Digitalization has increased the use of chat functions as part of many companies’ customer service. Consumers who chat are used to getting service quickly and easily almost any time of the day. In addition, the companies might have noticed that chat greatly improves customer service and reaches easily customers where they already are. The benefits
The Benefits of Chat for B2B-companies Read More »
As the world changes with the digitalization, more traditional operators have gotten involved in adopting new tools and practices to keep up with the new requirements. Especially cities and municipalities have been positively active in this development, compared to more sales-driven operators. Even though their websites focus mainly on the customer service, chat has taken a great role in
Municipal services via chat – the six biggest benefits Read More »
Customer service through chat is in a lot of ways different than the conventional face-to-face customer service. While chatting with the customer, it is essential to pay attention to a number of rules that apply especially to written communication. Words can convey a lot of meaning, but due to the lack of, e.g., physical presence
4 tips on how to successfully serve your customer through chat Read More »
