Basic

$59

/ month / 3 agents

Unlimited chats
3 users
Add 3 users 49$/ month
Video chat
Co-browsing
Basic statistics

Pro

$299

/ month / 6 agents

6 users
Add 1 user 29$/ month
Chat archive & Tags
Chat teams
Reporting dashboard
Customer rating & NPS

Chatbot

$249

/ month

24/7
1 domain
$99 for additional bots
Google Analytics integration
Visual building tool
Chat transfer to live agent

Online Team

from $499

/ month

Outsourced chat
Certified experts
Weekly reporting
Customer rating & NPS
Extended service hours
Effortless onboarding

Live Chat Software

Chatbot

Resourcing

Basic features

Three users

Users can be signed in simultaneously or by themselves. Each user signs in with their email address and a password. If three users is not enough, you can add three more users for +49 € / month.

Unlimited chats

Chat with your customers as much as you like! There are no limitations for simultaneous or monthly chats in our system.

Co-browsing

Take the customer experience a step further and guide your customer through your website with co-browsing. Fill in forms, make reservations or show the customer around.

Video chat

Sometimes written chat gets you only so far, but video chat lets you to see and hear your customer.

Chat history to email

After each chat conversation you and your customer can send the chat history to a chosen email.

30 min training

A new tool? Don’t worry, we will have a free 30-minute intro to help you to get started with our chat-

Basic statistics

See how many chats you have had within the last 24 hours, seven days and last 30 days.

Pro features

Six users

Users can be signed in simultaneously or by themselves. Each user signs in with their email address and a password. If three users is not enough, you can add another user for +29 € / month.

Unlimited chats

Chat with your customers as much as you like! There are no limitations for simultaneous or monthly chats in our system.

Co-browsing

Take the customer experience a step further and guide your customer through your website with co-browsing. Fill in forms, make reservations or show the customer around.

Video chat

Sometimes written chat gets you only so far, but video chat lets you to see and hear your customer.

One year chat history

If you want to get back to a certain chat conversation, we can archive it for you for one whole year.

60 min team training

A new tool? Don’t worry, we will have a free 60-minute intro to help you and your team to get started with our chat.

Chat archive

Go through all the chat histories in one place. Our chat archive lets you to easily get back to all chat conversations or download all the data in csv file.

Teams

We are all good at certain things, so with teaming you can have one set of users to answer chats from one part of your website and another team to take care of some other part.

Reporting portal

Get access to our reporting portal, which lets you to determine your own key metrics and track them in real time.

Customer rating & NPS

After each chat conversation, you can ask the customer ‘How did we succeed today?’ and ‘Did we solve your problem?’.

Online Team features

Smilee Online Expert team

Smilee takes care of your online customer service. Our chat team converts page visits to deals and customers. Our customer experience is based on true sector specific expertise and Smilee attitude.

Training

We train our Online expert team to know your company, your webpages and your industry. We uphold the training and keep track of what is going on in your company.

Starting from 30 monthly chats

Our smallest package includes 30 monthly chats operated by the Smilee’s online expert team. Anything from 30 up, please check our pricing tool.

Weekly reporting & reporting portal

We report the chats and their key performance indicators based on the client’s reporting needs. In addition to this weekly reporting, you get access to our real-time reporting portal.

Languages

Our online experts can serve your customers in English, Finnish, Swedish and Norwegian depending on the customer’s language.

Service hours

Extensive service hours help your customers to reach your company when needed. In addition to office hours, we provide service in the evening and on weekends.

Steering groups

We want to constantly develop our service and provide your customers the best possible online customer service. This is why we want to arrange steering groups 1-12 times a year.

Customer rating & NPS

After each chat conversation, we ask your customer ‘How did we succeed today?’ and ‘Did we solve your problem?’. Average ratings are included in your weekly reports.