Public sector

The Municipality of Sotkamo Digitises Its Customer Service – Smilee AI Chatbot Provides Assistance Around the Clock

An Intelligent Solution for Serving Municipal Residents The Municipality of Sotkamo is investing in digital solutions to improve service accessibility and enhance operational efficiency. As part of a broader digitalisation plan, the municipality has introduced the Smilee AI Chatbot, which serves residents as a virtual assistant on the municipal website. Heidi Hanhela, Communications Specialist for

chat asiakaspalvelu on käytössä Kuopiossa

Kuopio: Online customer service at Kuopio.fi

Kuopio is the eight largest city in Finland with approximately 120 000 inhabitants. The city, as well as the port of Kuopio, is located by Lake Kallavesi. For tourists, one of the main attractions in Kuopio is the Puijo Tower, while students are drawn to the city by the University of Eastern Finland located in

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