Chatbot for automation & engagement
Chatbot offers a cost-effective and automated option to your chat solution. Chatbot can take care of a pre-chat survey for you or manage your website’s online service 24 hours a day.
The chatbot can transfer the chat to a human customer service agent to solve demanding issues. A well designed set of chatbots can handle up to 60% of all chats depending on the complexity of the business.
Smilee chatbot features
Smilee chatbot can answer your customers’ frequently asked questions with a few clicks. The button-based conversation is mobile-friendly. The bot can collect customer data for a human agent to work with – or save it as a lead. It can route your customer to the correct customer service team. It is awake 24/7 and does not care about holidays.
A good bot has a simple task, related to page content. Perhaps you need more than just one!
Chatbot can handle up to 60% of all chat conversations.
Users are engaging with a bot more often than with live-chat. You can get from 1% conversion up to 3-6% of all visitors.
Chatbot use cases
It is a good idea to customise a single bot for a single task. One bot can handle few typical customer service requests, second bot can be shown on product pages for lead generation and third one on recruiting pages collecting candidate info.
Specialised bots are more effective. Their structure is simple enough and thus easy to use. On the other hand you will get a stronger contextual link with the page/section content and bot functionality.
Choose your plan
Get started with our self-service plan or contact us for customised solution.
We will gladly share our expertise for best results!
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Do you need the human touch?
The bot is a great addition to your live chat solution – but in the end the best chat implementations are often a combination of live-chat service and automation.
Smilee chat software for live-chat
You might want to have the option of the chat redirected to your salespeople or customer service team in certain cases. Our chat software is easy to use - and it works seamlessly with one or more bot implementations.
Outsource the chat to our team
Smilee’s professional chat team improves your customer experience and boosts your sales! You can outsource your whole online customer service - or hire us to work together with one or more of your teams.