The Competence and Service Quality Differentiates us from the Competition

We offer a professional Online Expert team that takes care of your chat customer service. We invest in the best industry expertise and customer satisfaction.
Check our pricing

What does a chat service mean in practice?

Online Expert team

Our chat team converts page visits to deals and customers. Our customer experience is based on true sector specific expertise and Smilee attitude.


We train our Online expert team to know your company, your webpages and your industry. We uphold the training and keep track of what is going on in your company.

Service hours

Extensive service hours help your customers to reach your company when needed
in addition to office hours, we provide service in the evening and on weekends.


We report the chats and their key performance indicators based on the client’s reporting needs.

Lead validation and transmission

Our Online Expert team converts chats into high quality leads based on the agreed pre-screening procedures and forwards the leads immediately to the client company.


Our online experts can serve your customers in Finnish, English, Swedish and Norwegian depending on the customer’s language.

An effortless and high-quality chat partner

We improve our clients’ online customer experience, we improve the conversion and increase your online sales with a professional chat service and customer engagement. All of Smilee’s online experts are trained for the customer segments, website, products and services of our client companies. In addition to consultative sales and customer service skills our team has industry knowledge in various fields of business.

Want to hear more?

Proven track record


More sales leads


Better online engagement


Chat customer experience


Pörhö’s carshop  develops with its customers – now we are investing in digital services


Chat service also works on business to business sales – “Customer service online today is a must”


In the online furniture store, chat is where the customers are – “The service is what makes you stand out”

Online customer service transforms surfers into car sales leads and new customers

This is how it works:


Smilee starts the onboarding process. We will get the service on your website within a three weeks from the agreement.

Team Selection

We choose the optimal online expert team for your portal to ensure the needed expertise level.


We train our team to know your company and your company’s customer engagement process. We keep up with your company news.


The installation and onboarding takes only a few minutes. We take care of managing the online team.

Invite our expert to visit your company and to tell you more!

Do you need a chatbot?

With Chatbot, we can automate some of the conversations.

Read more about chatbot

Do you want to take care of the chat yourself?

We are happy to help you with the service, but you can also respond to the chats with your own customer service staff.

Read more about chat software