The Competence and Service Quality Differentiates us from the Competition
We offer a professional Online Expert team that takes care of your chat customer service. We invest in the best industry expertise and customer satisfaction.
Online Expert team
Our chat team converts page visits to deals and customers. Our customer experience is based on true sector specific expertise and Smilee attitude.
Training
We train our Online expert team to know your company, your webpages and your industry. We uphold the training and keep track of what is going on in your company.
Service hours
Extensive service hours help your customers to reach your company when needed
in addition to office hours, we provide service in the evening and on weekends.
Reporting
We report the chats and their key performance indicators based on the client’s reporting needs.
Lead validation and transmission
Our Online Expert team converts chats into high quality leads based on the agreed pre-screening procedures and forwards the leads immediately to the client company.
Languages
Our online experts can serve your customers in Finnish, English, Swedish and Norwegian depending on the customer’s language.
An effortless and high-quality chat partner
We improve our clients’ online customer experience, we improve the conversion and increase your online sales with a professional chat service and customer engagement. All of Smilee’s online experts are trained for the customer segments, website, products and services of our client companies. In addition to consultative sales and customer service skills our team has industry knowledge in various fields of business.
Proven track record
46
More sales leads
63
Better online engagement
5
Chat customer experience
This is how it works:
Contract
Smilee starts the onboarding process. We will get the service on your website within a three weeks from the agreement.
Team Selection
We choose the optimal online expert team for your portal to ensure the needed expertise level.
Training
We train our team to know your company and your company’s customer engagement process. We keep up with your company news.
Start
The installation and onboarding takes only a few minutes. We take care of managing the online team.
Do you need a chatbot?
With Chatbot, we can automate some of the conversations.
Do you want to take care of the chat yourself?
We are happy to help you with the service, but you can also respond to the chats with your own customer service staff.
