The Competence and Service Quality Differentiates us from the Competition

We offer a professional Online Expert team that takes care of your chat customer service. We invest in the best industry expertise and customer satisfaction.
Check our pricing

What does a chat service mean in practice?

Online Expert team

Our chat team converts page visits to deals and customers. Our customer experience is based on true sector specific expertise and Smilee attitude.

Training

We train our Online expert team to know your company, your webpages and your industry. We uphold the training and keep track of what is going on in your company.

Service hours

Extensive service hours help your customers to reach your company when needed
in addition to office hours, we provide service in the evening and on weekends.

Reporting

We report the chats and their key performance indicators based on the client’s reporting needs.

Lead validation and transmission

Our Online Expert team converts chats into high quality leads based on the agreed pre-screening procedures and forwards the leads immediately to the client company.

Languages

Our online experts can serve your customers in Finnish, English, Swedish and Norwegian depending on the customer’s language.

An effortless and high-quality chat partner

We improve our clients’ online customer experience, we improve the conversion and increase your online sales with a professional chat service and customer engagement. All of Smilee’s online experts are trained for the customer segments, website, products and services of our client companies. In addition to consultative sales and customer service skills our team has industry knowledge in various fields of business.

Want to hear more?

Proven track record

46

More sales leads

63

Better online engagement

5

Chat customer experience

Pörhö

Pörhö’s carshop  develops with its customers – now we are investing in digital services

Technopolis

Chat service also works on business to business sales – “Customer service online today is a must”

Stemma

In the online furniture store, chat is where the customers are – “The service is what makes you stand out”

Autolle.com

Online customer service transforms surfers into car sales leads and new customers

This is how it works:

Contract

Smilee starts the onboarding process. We will get the service on your website within a three weeks from the agreement.

Team Selection

We choose the optimal online expert team for your portal to ensure the needed expertise level.

Training

We train our team to know your company and your company’s customer engagement process. We keep up with your company news.

Start 

The installation and onboarding takes only a few minutes. We take care of managing the online team.

Invite our expert to visit your company and to tell you more!

Chat Service pricing

Examples of our chat service packages, where our expert team of online experts is responsible for the online customer service of your website. However, we will build the right package for your business with the desired service hours. Start a chat or contact us to calculate the monthly price!

Small Business

500 €

/ month

Our online team will take care of about 50 chats per month on your website.

Our online expert team will be online on your website 8am-10pm on weekdays and 9am-6pm on weekends.

The price includes the Smilee chat software, weekly reporting and Smilee team’s training.

Contact us and we will calculate the exact price for you.

Contact us
Medium Business

750 €

/ month

Our online team will take care of about 100 chats per month on your website.

Our online expert team will be online on your website 8am-10pm on weekdays and 9am-6pm on weekends.

The price includes the Smilee chat software, weekly reporting and Smilee team’s training.

Contact us and we will calculate the exact price for you.

Contact us
Large  Business

3000 €

/ month

Our online team will take care of about 500 chats per month on your website.

Our online expert team will be online on your website 8am-10pm on weekdays and 9am-6pm on weekends.

The price includes the Smilee chat software, weekly reporting and Smilee team’s training.

Contact us and we will calculate the exact price for you.

Contact us

Do you need a chatbot?

With Chatbot, we can automate some of the conversations.

Read more about chatbot

Do you want to take care of the chat yourself?

We are happy to help you with the service, but you can also respond to the chats with your own customer service staff.

Read more about chat software