Easy-to-use live-chat software
Engage your website visitors into paying customers in chat and provide first class online customer service. Our software is easy to set up and straightforward to manage, whether you work alone or serve your customers with a team.
Reach for us and make use of our expertise from hundreds of implemented chat-solutions – or get your hands dirty with our self-service solution for small businesses
Smilee chat software features
Connect with your website customers in real time with Smilee chat. Our browser based software works in both desktop and mobile – managing customer service teams and chats is easy!
Mobile & desktop UI
Sign in with your browser and manage the chat in desktop or mobile. Mobile browser support for Safari and Chrome.
Screen sharing & video
Use real time video communication with audio with your visitors. Share the screen and solve even complex customer service cases with ease.
Actionable analytics
Track the number of chat conversations and see how your agents perform. You can also get the chat data integrated in Google Analytics. Ask for our expert services for customised statistics and reports.
Customize the look and feel
Customize chat colors, texts, logo and pop-up time to match your website and your brand. No programming skills needed.
Canned answers
Save time and effort by collecting and saving the answers of your frequently asked questions.
Team support
Manage large sales and customer service units with teams. Share the workload with Smilee chat-team
Hubspot integration
Hubspot integration for saving chat history for new or existing customers. Identifying users via marketing Automation
Accessibility
Compliant with WCAG AA-level.
AI Assistant for Live Chat
AI assistant is capable of answering questions based on our QA database. This boosts chat efficiency and handles peak volumes.
See it in action
Choose your plan
Get started with our self-service plan or contact us for customised solution.
We will gladly share our expertise for best results!
Smilee chat software in action
Read how our customers have implemented their live-chat solutions, how they arrange the online service and manage the chat service. Best practices in our blog.
Kuopio: Online customer service at Kuopio.fi
Kuopio is the eight largest city in Finland with approximately 120 000 inhabitants. The city, as well as the port of Kuopio, is located by Lake Kallavesi. For tourists, one of the main attractions in Kuopio is the Puijo Tower, while students are drawn to the city by the University of Eastern Finland located in
Taitotalo encourages educational institutions for online customer service
Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence.
The ROI of chat solution in car sales reflects the digital revolution within the industry
Traditional brick-and-mortar car dealerships have been relatively quiet for the past few years – and it’s not just the pandemic. At the same time, the Finnish Automotive Information Center reports record figures for car sales in 2020. Especially used cars are breaking sales records. What is this all about? Sales teams are making records in
Kuopio: Online customer service at Kuopio.fi
Kuopio is the eight largest city in Finland with approximately 120 000 inhabitants. The city, as well as the port of Kuopio, is located by Lake Kallavesi. For tourists, one of the main attractions in Kuopio is the Puijo Tower, while students are drawn to the city by the University of Eastern Finland located in
Taitotalo encourages educational institutions for online customer service
Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence.
What if you don’t have enough time?
About 1% of website visits convert to chats – and with high traffic websites the chat load can get high. It also might be that all your people are busy serving customers in real life and it gets tough to answer sporadic chat messages. That’s the reason why chat is not just a software – but a solution. Your solution can be partially automated with chatbot and / or outsourced to Smilee chat team.
Use chatbot(s) for automated tasks
One or more chatbot(s) serve your customers tirelessly around the clock! They enhance chat engagement and can collect information with forms. Chatbots can - and should - be customised to specific tasks. You can have one bot for customer service, another for sales - and one more for recruiting pages.
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Outsource the chat to our team
Smilee’s professional chat team improves your customer experience and boosts your sales! You can outsource your whole online customer service - or hire us to work together with one or more your own teams.
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