The automotive industry is undergoing rapid digital transformation, and car dealerships must adapt to remain competitive. Traditional sales models are evolving into digital platforms and omnichannel experiences that combine online shopping with personal interactions. Transition to Omnichannel Sales Today, customers expect seamless experiences both online and in physical sales locations. They want to research and
The role of AI in business has advanced significantly over the past few years, and now is the time to embrace the age of AI in customer service. Smilee’s new AI-powered chatbot is designed to simplify your business operations and enhance the quality of customer service – with support for up to 60 different languages.
Enhance User Experience and Customer Service Artificial intelligence has transformed the way businesses approach user experience and customer service on their websites. Today, AI solutions, such as AI chatbots and AI inpagebots, offer effective and innovative ways to enhance interaction and service on websites. In this article, we will delve deeper into how these advanced technologies can make
The New Customer Service Rockstar Artificial intelligence (AI) is no longer just a concept from science fiction; it has become part of everyday life. Especially in customer service, AI is revolutionizing the way companies interact with their customers. Better customer experience AI-based chatbots are becoming increasingly intelligent and can handle a wide range of customer
Traditional brick-and-mortar car dealerships have been relatively quiet for the past few years – and it’s not just the pandemic. At the same time, the Finnish Automotive Information Center reports record figures for car sales in 2020. Especially used cars are breaking sales records. What is this all about? Sales teams are making records in
Whether you choose a chat software, a hybrid model, or a turnkey service, it’s very likely that with the right strategic input, your company benefits from chat deployment. Here are eight tips to help you successfully launch a chat service on your website. Nowadays a chat window appears on multiple websites, and chat has become
Buying has changed. It’s no longer limited to physical encounters, but it spreads across all online interfaces between seller and customer. One could say that e-commerce is not anymore a small curiosity alongside brick and mortar stores but an essential part of business in almost every industry. Nowadays, it’s not a choice whether you want
Do you already have a chat tool on your website? Great! So now can reach your customers where they already are – online. However, if you are not satisfied with the amount of incoming chats, there are several ways you can encourage your customers to start a conversation with you. Here are eight ways to
Digitalization has increased the use of chat functions as part of many companies’ customer service. Consumers who chat are used to getting service quickly and easily almost any time of the day. In addition, the companies might have noticed that chat greatly improves customer service and reaches easily customers where they already are. The benefits
As the world changes with the digitalization, more traditional operators have gotten involved in adopting new tools and practices to keep up with the new requirements. Especially cities and municipalities have been positively active in this development, compared to more sales-driven operators. Even though their websites focus mainly on the customer service, chat has taken a great role in
