Online store for car sales
Digital sales of the cars through the online store in a new, innovative and easy way! Anyone can sell online, and all car sellers can participate if they wish.
Smilee’s e-commerce platform has centralized documentation of sales discussions and monitoring of the top end of the sales pipeline using Dashboard and reports. The online store doesn’t require the instant response times of live chat and the new function of Smilee Chat works as its own tool, it doesn’t require new user IDs or systems.
Contact us and take advantage of our expertise – we have implemented hundreds of chat solutions for Finnish and Swedish websites.
The stages of the Smilee online store
Consumers buy cars online – let’s start online sales together!
1. Buy button
On the car shop's website, you'll find a button like "Buy a car" or "Request an offer". When you click on it, the car you're interested in gets added to your shopping cart. Smilee's chatbot, live chat, and WhatsApp chat all support the purchasing process.
2. Shopping cart
Once the desired car is in the shopping cart, the customer can fill in information about their trade-in vehicle, apply for a potential financing pre-approval, and write a message to the seller. The online store notifies both parties about new messages and offers, initiating the conversation.
3. Link
The customer receives a link to the shopping cart, allowing them to update the car's information at a later time. The link remains valid as long as there is an ongoing sales or purchase discussion with the seller regarding the car.
4. Dealer Dashboard
The salesperson dashboard appears inside the Smilee Chat Platform as a new module. The online store doesn’t require new usernames or systems - Smilee Webshop is an independent module.
5. Offer
From the work view, the seller can take on a new transaction, from which he can see the details of the customer's trade-in car. The seller can have a conversation with the customer and add an exchange and financing offer.
6. Purchase decision
Finally, the customer can reject or accept the offer. That's how easy it is to buy a car online!
The online store enables digital sales for the entire car warehouse
The Smilee online store opens a development path for the online store of car dealers’ own webpages. It enables the verification of customers’ digital willingness to buy, as well as the monitoring of sellers’ sales funnel. Smilee’s online store enables digital sales.
Contact us
We help to enable your customer a new way of buying cars. Are you interested? Great! We want to hear from you too! We are happy to share our know-how and help you with successful online sales.
Smilee Chat 
Online store
Online store 
Use chatbots for task automation
One or more chatbots tirelessly serve your customers around the clock. Typically, bots improve chat conversion rates. You can gather customer information through forms and direct the data to customer service or lead pipelines. It is beneficial to build chatbots with specific, clear purposes in mind. On your website, you can have multiple chatbots simultaneously, such as a feedback bot, lead bot, and recruitment bot.
Outsource the chat to our team
Smilee's professional customer service team can enhance your customer experience and increase sales! You can outsource your entire online customer service and allow your staff to focus on live interactions - or we can handle the service as an outsourced solution in relevant areas. Chat transfers between teams are possible, even in the middle of a conversation.
