Chat on website
Ideas, how-to-articles and best practices for
implementing an effective customer service and sales channel on your website with live-chat and chatbots.
The ROI of chat solution in car sales reflects the digital revolution within the industry
Traditional brick-and-mortar car dealerships have been relatively quiet for the past few years – and it’s not just the pandemic. At the same time, the Finnish Automotive Information Center reports record figures for car sales in 2020. Especially used cars are breaking sales records. What is this all about? Sales teams are making records in
Eight Tips for Successful Chat Deployment
Whether you choose a chat software, a hybrid model, or a turnkey service, it’s very likely that with the right strategic input, your company benefits from chat deployment. Here are eight tips to help you successfully launch a chat service on your website. Nowadays a chat window appears on multiple websites, and chat has become
Chat Service in E-Commerce
Buying has changed. It’s no longer limited to physical encounters, but it spreads across all online interfaces between seller and customer. One could say that e-commerce is not anymore a small curiosity alongside brick and mortar stores but an essential part of business in almost every industry. Nowadays, it’s not a choice whether you want
How to Get More Chats on Your Website
Do you already have a chat tool on your website? Great! So now can reach your customers where they already are – online. However, if you are not satisfied with the amount of incoming chats, there are several ways you can encourage your customers to start a conversation with you. Here are eight ways to
The Benefits of Chat for B2B-companies
Digitalization has increased the use of chat functions as part of many companies’ customer service. Consumers who chat are used to getting service quickly and easily almost any time of the day. In addition, the companies might have noticed that chat greatly improves customer service and reaches easily customers where they already are. The benefits
Municipal services via chat – the six biggest benefits
As the world changes with the digitalization, more traditional operators have gotten involved in adopting new tools and practices to keep up with the new requirements. Especially cities and municipalities have been positively active in this development, compared to more sales-driven operators. Even though their websites focus mainly on the customer service, chat has taken a great role in
4 tips on how to successfully serve your customer through chat
Customer service through chat is in a lot of ways different than the conventional face-to-face customer service. While chatting with the customer, it is essential to pay attention to a number of rules that apply especially to written communication. Words can convey a lot of meaning, but due to the lack of, e.g., physical presence
Understand your customer: The three types of website visitors and how to meet their needs
The same rules apply, to a great extent, to both online and offline sales and customer service. One of the most central issues in sales and customer service, online or not, is understanding the needs of the customer. The more you know about why the customer is interacting with you, the more effectively you will
3 reasons why Generation Z is after the perfect online customer experience
The youth is taking over the online business. Generation Z, that is the young people born around the 1990s and the 2000s, already builds up a major part of all the online customers, and the number of Generation Z customers is constantly increasing. Generation Z is also known as the Internet Generation, who was born
What are the key factors for high-quality online customer service?
Real-time online customer service is becoming more and more common on websites, replacing the contact forms and the irregularly available chat services. The shift from irregular online customer service to real-time human-to-human service has also introduced online customer service providers who work as partners to their client companies. In order to be able to guarantee
