Get a Chatbot for Easy Automation and Engagement
Free yourself from chat overload – a chatbot answers common questions 24/7 and hands off to humans when needed. Handle up to 60% of chats automatically. Read more!
Smilee chatbot features
Smilee’s chatbot handles common questions, gathers leads, connects users to the right team, and stays active around the clock. Designed for mobile. Built for results.
Easy to use conversation editor
Building the conversation paths is easy with a flexible visual UI.
Multiple form field options
Simple contact forms or conversational forms are both available. Form data can be sent to email and/or integrated to external systems, like CRM, ERP.
Statistics to Google Analytics
Follow up the bot data in real time. With our analytics we can visualise your bot paths to a customised report and help you with the bot development.
Live-chat handover
The bot can make a chat handover to live customer service team. It can also route the traffic to the right service team, if you have more than one.
Customise the look and feel
Customise the chatbot look and feel and make it fit your brand and website. You can place a visual background image or a video to enchance the visual look and feel.
Bot stats
Chatbot can handle up to 60% of all chat conversations.
Users are engaging with a bot more often than with live-chat. You can get from 1% conversion up to 3-6% of all visitors.
Chatbot use cases
Assign one bot per task for best results. A simple, focused bot is easier to use and more effective – whether it’s for customer service, lead generation, or recruitment. Matching bot purpose with page content boosts performance.
For lead generation
Place a lead-focused bot on product and service pages. Chatbots are highly effective in simple cases where the customer knows what they want and little customisation is needed—for example, car dealerships get plenty of service leads this way.
For customer service cases
Simple cases need just one bot — complex ones can be split across several. One bot, one task: FAQs, returns, or seasonal services like tire changes. Car dealers often add a tire change bot in spring and autumn, with clear CTAs showing each bot’s purpose.
For recruiting
Recruiting bot can screen the visitors with few preliminary questions, it can collect contact information from applicants - and answer frequently asked questions.
Choose your plan
Get started with our self-service plan or contact us for customised solution.
We will gladly share our expertise for best results!
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Do you need the human touch?
The bot is a great addition to your live chat solution – but in the end the best chat implementations are often a combination of live-chat service and automation.
Smilee chat software for live-chat
You might want to have the option of the chat redirected to your salespeople or customer service team in certain cases. Our chat software is easy to use - and it works seamlessly with one or more bot implementations.
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Outsource the chat to our team
Smilee’s professional chat team improves your customer experience and boosts your sales! You can outsource your whole online customer service - or hire us to work together with one or more of your teams.
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