Get a Chatbot for Easy Automation and Engagement
Don’t let chat management stress you out – get a chatbot! This affordable and automated solution is perfect for handling themost common questions and keeping your website’s online service running 24/7.
And if things get too complicated, don’t worry – your chatbot can always hand things over to a human customer service agent. In fact, a set of well-designed chatbots can handle up to 60% of all your chats. Read more!
Smilee chatbot features
Smilee chatbot can answer your customers’ frequently asked questions with a few clicks. The button-based conversation is mobile-friendly. The bot can collect customer data for a human agent to work with – or save it as a lead. It can route your customer to the correct customer service team. It is awake 24/7 and does not care about holidays.
A good bot has a simple task, related to page content. Perhaps you need more than just one!
Easy to use conversation editor
Building the conversation paths is easy with a flexible visual UI.
Multiple form field options
Simple contact forms or conversational forms are both available. Form data can be sent to email and/or integrated to external systems, like CRM, ERP.
Statistics to Google Analytics
Follow up the bot data in real time. With our analytics we can visualise your bot paths to a customised report and help you with the bot development.
Live-chat handover
The bot can make a chat handover to live customer service team. It can also route the traffic to the right service team, if you have more than one.
Customise the look and feel
Customise the chatbot look and feel and make it fit your brand and website. You can place a visual background image or a video to enchance the visual look and feel.
Bot stats
Chatbot can handle up to 60% of all chat conversations.
Users are engaging with a bot more often than with live-chat. You can get from 1% conversion up to 3-6% of all visitors.
Chatbot use cases
It is a good idea to customise a single bot for a single task. One bot can handle few typical customer service requests, second bot can be shown on product pages for lead generation and third one on recruiting pages collecting candidate info.
Specialised bots are more effective. Their structure is simple enough and thus easy to use. On the other hand you will get a stronger contextual link with the page/section content and bot functionality.
For lead generation
Place a lead-focused bot on product and service pages. Chatbots are highly effective in simple cases where the customer knows what they want and little customisation is needed—for example, car dealerships get plenty of service leads this way.
For customer service cases
Simple cases need just one bot — complex ones can be split across several. One bot, one task: FAQs, returns, or seasonal services like tire changes. Car dealers often add a tire change bot in spring and autumn, with clear CTAs showing each bot’s purpose.
For recruiting
Recruiting bot can screen the visitors with few preliminary questions, it can collect contact information from applicants - and answer frequently asked questions.
Choose your plan
Get started with our self-service plan or contact us for customised solution.
We will gladly share our expertise for best results!
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Do you need the human touch?
The bot is a great addition to your live chat solution – but in the end the best chat implementations are often a combination of live-chat service and automation.
Smilee chat software for live-chat
You might want to have the option of the chat redirected to your salespeople or customer service team in certain cases. Our chat software is easy to use - and it works seamlessly with one or more bot implementations.
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Outsource the chat to our team
Smilee’s professional chat team improves your customer experience and boosts your sales! You can outsource your whole online customer service - or hire us to work together with one or more of your teams.
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